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UK Based Military
A First Class service from start to finish.
In fact I got far more for my money than I was anticipating. From the outset of being given a fair price for my part exchange, and being given unbiased advice on the new car, I was confident I wasn’t dealing with a bunch of cowboys. Very flexible staff, (especially Andy), very willing to accommodate my needs and in possession of a very rare ‘can do’ attitude at all times.
Simple, easy, and informative, delivery/collection process. Part exchange not overly inspected trying to find faults like I have had before from other dealers, and a good level of trust.
I have already recommended Griffin to many of my friends and colleagues, and will continue to do so. Thank You.
Cpl R Gunning
UK Based Military
I had used another company for the past 4 car purchases, and with this in mind I expected a simple purchase of a new car, but this was not the case and they let me down. Having been let down by the other company, a friend recommended I give Griffin a call and it was without a shadow of doubt the best thing I could have done!
I contacted Wayne on the Thursday evening to see if he could help, and within 15 minutes I had the opportunity to collect my new car 3 working days later, not a month as it would have been with my previous company.
We arrived 2 hours earlier than expected and the guys and girls in the office dropped everything to accommodate me and my family, with refreshments and entertainment for the children. The handing over of my old car and collection of my new car could not have been any smoother, I don’t think I had to do anything, everything was completed for me. The professionalism was untold and I cannot recommend you any higher! You guys are legends! Thank You
Sgt A Cubbin
UK Based Military
I just wanted to say ‘thank you’ for your great service on Monday.
I have had several tax free cars from other companies and have picked them up at so called main dealers by being just ‘thrown’ the keys. It has been quite disappointing to be honest. You however took the time to show me ’round my new car and the whole process was well explained, professional, thoughtful, and was not rushed at all.
There are a few tax free dealers who have made negative comments to me about Griffin, (in an attempt to ‘win’ my business), and I think they would all do well to have a look at the second class service they give to their customers! I will be sure to correct them in the future.
Finally, I am thoroughly pleased with my new car and look forward to doing business with you again next year.
Capt & Mrs Horder
UK Civil Servant
Just a short e-mail to say thank you for the service you provided to Deborah and me regarding the recent purchase of the Kia Sportage we made from Griffin.
Both you and the other members of your staff who were involved with the purchase kept us fully aware of what was happening, what documents and actions we had to take well in advance of any deadlines. As the Vehicle Registration Officer at Ramstein I had a good idea of the various time frames involved with the sale and purchase of tax free cars, but if I did not know what to ‘do’ and when to ‘do’ it you and your staff would have been a godsend.
As said, I am the VLO for Ramstein, and will have no qualms in recommending your company to prospective purchasers of tax free cars in the future.
Again may I say thank you very much for making what could be quite a stressful purchase so easy and simple
VLO Mr J Greenwood
UK Civil Servant
From start to finish I had the best car buying experience ever.
I was under no pressure to buy, unlike at my local dealers, the part exchange for my car was unbelievably good, along with the price of the new car. The deal I believe was unbeatable. All the team I had dealings with treated my very well, and it was also a pleasure to have a few days in sunny Brighton and to meet the team there.
Even when I was half way to Brighton from Durham and realised I’d left my spare keys at home it still wasn’t a problem, Griffin trusted me to forward them on my return home.
Thank you to David Attree who was my prime point of contact and to Lorna who helped me through the purchase and to Nick who did the hand over on the day while David was on annual leave.
Miss P Lampard
I can honestly say that with over 30 years of purchasing duty free cars that Griffin are the very best.
Being retired I had only just joined the DDS having just paid a deposit for a new Yeti through an internet broker. With kind and expert advice from Wayne, I cancelled my other order and still secured a fantastic saving on my new Skoda Yeti through Griffin.
This is a company that is highly customer focussed and has delivered a great deal even down to instant meeting and greeting from Moulscombe railway station.
Many to Thanks to Wayne and Lorna for making this particular purchase a pleasure and I would not hesitate to recommend you to friends and colleagues.
Any future car will be a Griffin sourced car
Lt Col (RTD) I Marshall
UK Based Military
Purchasing me new car with Griffin has been a refreshingly easy and pain free experience.
Not only did I save a significant sum on the list price, I also saved on upgrades etc., the car arrived a month ahead of schedule, in perfect condition, and in the perfect spec.
I would unhesitatingly recommend Griffin to any potential buyer.
Many thanks for your excellent service.
Lt Cdr M Steele
UK Based Military
It was a real pleasure dealing with Griffin, they made the whole experience so simple, everything went smoothly from start to finish, a real 5 star service.
I am really pleased with the car, its superb, exactly what I ordered and is great VFM.
I would recommend Griffin to anyone who is thinking of buying a new car and will certainly be coming back in the future. Please pass on my thanks to the team.
Capt P Mitchell
UK Based EX-RAF
As an ex-serviceman (RAF) I have used Military Car Sales in the past but thought those days were long gone.
The creation of DDS and the Griffin link to that service was a great discovery and I found the whole experience to be professional and polite throughout. Everything went smoothly, and communication was excellent. The car was available on the declared sate and the trade-in was ‘as agreed’ from the beginning with no haggling, which I was a little nervous about as Griffin had only had my description of condition to work on when they made the trade-in offer.
I was extremely satisfied with the whole experience and would recommend Griffin Military & Diplomatic to anyone that is eligible to use the service.
Mr D Stevens
Buying a new car is sometimes stressful, with sales teams pushing you into things. So calling and letting Griffin & DDS Cars sell you a new car is the way to go.
I contacted Nick and everything else was made simple, clear, with no pressure or sales talk. Just how much it would cost, (with a great discount thrown in). No need to ask about petrol or mats either, the car came with a full tank and a lovely set of mats all in the price.
Thanks you so much for your service. My new car was presented in pristine condition and a very through handover was given. Highly recommended and a five star service from first phone call to driving away.
Mr A Campfield (EX-RN)
I contacted Griffin through DDS a little wary of how it would be to order a car over the phone. I was instantly proved to be over-concerned about nothing. Andy asked me which city i was in and stated he had dealt with a dealer local to me and would assist me to make contact. He quoted me a very good price and informed me he would speak to the individual at the local showroom.
I went to the showroom that afternoon and the staff stated Andy had already spoken to them and they were happy to honour the price quoted. The new car was ordered for delivery in two weeks. From that point, all they needed was my DDS card and Passport, no additional paperwork or discussion was required. Thank you very much, and I will use you again.
In my service days I bought a few tax free motor cars, and since retirement I have bought several tax paid too. I cannot recall in any of those dealings having such a smooth, trouble free, and fully satisfactory transaction. From start to finish, the process was easy, painless, and everything went according to plane.
Such was my first experience that I bought a second vehicles within weeks. The savings were very good and the product in no way inferior.
How nice for us veterans to receive some recognition, especially involving high value items. Many thanks, and keep up the good work.
Maj (Retd) S Haskins
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